Server maintenance and repair, even when hosted elsewhere
Slow, hacked, down or poorly secured server? Our technicians work remotely through secure access, or on site in Yaoundé and Douala, on Linux and Windows servers that are not hosted with us.
- Remote or on-site work
- Linux and Windows Server
- Clear prices, paid before the work
- Written report for every job
Our services
Amounts in FCFA. Evening and weekend emergencies on request, with a surcharge. Post-hack clean-up and special projects: on quote after diagnosis.
Remote server diagnosis
30 minutes of analysis, a report and a quote. Deducted if you order the work.
Remote work
Business hours, Monday to Friday, 8 am to 6 pm (Cameroon time). Billed in 15-minute increments, 30 minutes minimum.
Linux server hardening
Updates, firewall, SSH key login, blocking of repeated intrusion attempts, report.
Monthly maintenance contract
Administration of your server hosted elsewhere: updates, security, monitoring, 1 hour of work included per month.
A job in 4 steps
- OrderYou describe the server, the problem and the urgency, and confirm you are authorised to have us work on it.
- Secure accessYou send a temporary SSH key or a dedicated account in your ticket.
- WorkBackup checked before any change, then diagnosis and repair.
- ReportYou receive the list of actions taken and our recommendations. You change your passwords.
Frequently asked questions
Which servers do you work on?
Dedicated servers, VPS and physical servers on your premises, running Linux (AlmaLinux, Ubuntu, Debian, CentOS…) or Windows Server, whoever your host is.
How do I give you access?
With a temporary SSH key or an administrator account created for the job, sent in your support ticket. Never send it by WhatsApp or plain email. Change your passwords after the work.
When do I pay?
The diagnosis and fixed-price services are paid when you order. Quoted work is paid before it starts, or deducted from a prepaid hour pack.
Do you guarantee the result?
We apply best practices, but we do not manage your infrastructure, so we cannot guarantee the result. Our liability is limited to the amount paid for the work.
Can you work urgently in the evening or at the weekend?
Yes, on request: 50% surcharge in the evening and on Saturdays, 100% at night, on Sundays and public holidays.
Rather not deal with it yourself?
Our dedicated servers can be delivered managed: CCN Technologies administers the server for you, every month.